Buddyly · Buddyly Terms and Conditions

Last updated: 6 September 2026

These Terms and Conditions govern access to and use of Buddyly, including its mobile application, website, links, QR codes, features, content and related services.

By creating an account or using Buddyly, you agree to these Terms. If you do not agree, you must not use the service.

1. Service Provider

Buddyly is operated by:

Owner: MARTIN PINO ARCE
Trading name: Buddyly
Spanish Tax ID (NIF): 43926806A
Address: AVENIDA REINA SOFIA 15 - ESTEPONA - MALAGA, Spain
Support: [email protected]
Website: https://buddyly.app

2. What Buddyly Is

Buddyly is a pet-focused social and community application. Depending on the features available at any given time, it may allow users to:

Create and manage pet profiles.
Publish pet-related content.
Report lost or found pets.
Record and view sightings.
Receive alerts and notifications.
View maps, places, businesses and pet-related services.
Access campaigns through links and QR codes.
Make in-app purchases or voluntary contributions.
Use other social or community features introduced in the future.

Buddyly provides tools that help the community share information. It does not guarantee that a lost pet will be found and does not pre-verify the identity, ownership claims or accuracy of all user-generated content.

Buddyly is not a substitute for public authorities, law enforcement, emergency services, veterinary professionals, animal shelters, rescue organisations or other professional services.

3. Age and Legal Capacity

To create an account and use Buddyly, you must:

Be at least 18 years old.
Have sufficient legal capacity to accept these Terms.
Provide reasonably accurate and up-to-date information.
Use Buddyly in accordance with the law and these Terms.

If you use Buddyly on behalf of a company, veterinary clinic, shelter, association, business or other organisation, you represent that you are authorised to bind that entity where applicable.

4. User Account

You are responsible for:

Keeping your credentials and access methods secure.
Not giving unauthorised persons access to your account.
Keeping relevant information up to date.
Informing us of unauthorised access or use when you become aware of it.
Actions performed through your account unless they result from an incident attributable to Buddyly.

We may take action regarding an account where there are reasonable grounds relating to fraud, security, breach of these Terms, illegal content, or the protection of other users or third parties.

5. Pet Profiles and User Representation

Buddyly is designed so that pets may act as the visible identity or main character of the social profile. However, the account and legal obligations belong to the individual or entity controlling the account.

One person may manage multiple pet profiles where the feature allows it.

By creating or managing a pet profile, you represent that:

You have a legitimate relationship with the pet or sufficient authorisation to manage the profile.
The information is reasonably accurate.
You have the right to use the photographs and other content you publish.
You are not using the profile to impersonate another person, organisation or pet guardian.

6. Lost Pets, Found Pets and Sightings

When publishing a report or sighting, you agree to:

Provide information in good faith and with reasonable accuracy.
Not create false or malicious reports or reports intended to harm third parties.
Have the right to publish the photographs and information submitted.
Avoid unnecessary third-party personal data.
Avoid exact home addresses or other sensitive information unless strictly necessary and you have the right to publish it.
Update, close or mark a case as resolved where appropriate and where the feature is available.

Buddyly may display locations approximately or reduce their precision for privacy and security reasons.

If a situation involves danger, animal abuse, criminal activity or an emergency, contact the competent authorities or professional services.

7. User-Generated Content

You retain any rights you hold in content you publish.

By uploading or publishing content on Buddyly, you grant us, for as long as necessary to provide the service and subject to applicable law, a non-exclusive, worldwide, royalty-free licence, sublicensable to our technical providers only to the extent necessary, to host, store, technically reproduce, reformat, display, transmit and distribute that content within Buddyly and to operate, protect and promote the Buddyly features in which you chose to make it visible.

This licence does not transfer ownership of your content to Buddyly.

When you delete content or your account, we will stop using it for new purposes based on this licence, except where:

Retention is required by law or to defend legal rights.
It is necessary to investigate fraud, abuse or security incidents.
The content has been irreversibly anonymised.
Temporary or backup copies remain subject to reasonable deletion cycles.
Limited retention is necessary to preserve the integrity of interactions with other users, where legally permitted.

You are responsible for having all necessary rights and permissions for the content you publish.

8. Prohibited Content and Conduct

You may not use Buddyly to publish, transmit, promote or facilitate content or conduct that:

Is illegal, fraudulent or materially misleading.
Impersonates another person, organisation, veterinary clinic, shelter, business or pet guardian.
Infringes copyright, trade marks, image rights, privacy or other third-party rights.
Discloses third-party personal data without a legitimate basis.
Includes data or images of minors without legal authorisation.
Promotes animal abuse, abandonment, violence or cruelty.
Contains unnecessary graphic violence.
Constitutes threats, harassment, intimidation, unlawful hate or unlawful defamation.
Contains sexually explicit content or sexual exploitation.
Promotes illegal activity.
Attempts to sell, transfer or commercially deal in animals in breach of applicable law.
Includes scams, fraudulent rewards or deceptive requests for money.
Constitutes spam, unauthorised advertising or malicious links.
Is used to harass, monitor, stalk or improperly locate a person.
Interferes with legitimate searches for lost pets.
Compromises Buddyly's security or operation.

9. Moderation, Reports and Illegal Content

Buddyly may provide mechanisms for reporting content, profiles or conduct.

You may also report content that you believe is illegal or breaches these Terms through the reporting tools available in Buddyly or by contacting [email protected] with enough information to identify the content and explain the reason for the report.

Where necessary and proportionate, Buddyly may:

Reduce content visibility.
Remove or disable access to content.
Restrict certain features.
Temporarily suspend an account.
Terminate an account.
Block interactions.
Retain information needed to investigate an incident.
Disclose information to authorities where there is a valid legal obligation or legal basis.

Where required by applicable law, we will inform the affected user of a moderation decision and the reasons for it, unless prohibited by law or prevented by a valid security reason.

Moderation decisions may be based on user reports, technical controls, automated rules and/or human review. Buddyly aims not to impose restrictive decisions arbitrarily.

Where applicable law provides a right to complain or appeal against a moderation decision, Buddyly will provide an appropriate mechanism to exercise that right.

10. Misuse of Reporting Systems

You must not repeatedly submit manifestly unfounded reports or complaints or use reporting systems to harass or harm other users.

Likewise, you must not repeatedly publish manifestly illegal content.

Buddyly may issue a warning and, where proportionate and legally permitted, temporarily restrict the use of certain features in response to repeated misuse, taking into account the seriousness, frequency, proportion and circumstances of the conduct.

11. Social Features and Communications

If Buddyly enables comments, messaging, reactions, contact features or other social functionality, they must be used lawfully and respectfully.

They may not be used for spam, harassment, threats, fraud, unauthorised advertising, malicious links, improper collection of personal data or any other conduct prohibited by these Terms.

12. Location, Maps and Physical Safety

Locations, coordinates, maps, routes, businesses and areas shown in Buddyly may contain errors, approximations or outdated information.

You must not use location information obtained through Buddyly to:

Enter private property without permission.
Harass or monitor people.
Engage in dangerous or illegal conduct.
Put a person or animal at risk.

Before travelling or acting based on a report, use reasonable judgement and verify important information where possible.

13. Businesses, Veterinary Clinics, Shelters and Other Third Parties

Buddyly may display information about veterinary clinics, businesses, shelters, carers, groomers, parks, pet-friendly establishments, sponsors or other services.

Unless expressly stated, the appearance of a third party on Buddyly does not amount to a guarantee, certification or professional endorsement.

Buddyly does not guarantee:

Availability.
Opening hours.
Prices.
Quality.
Licences or regulatory status.
Permanent accuracy of information.
The outcome of services contracted directly with third parties.

Any contract or relationship with a third party is between the user and that third party.

Sponsored or advertising content, where present, will be identified in a reasonably clear manner in accordance with applicable law.

14. In-App Purchases and Contributions

Buddyly may offer purchases, voluntary contributions or paid digital features.

Transactions may be processed by the Apple App Store, Google Play and technical providers such as RevenueCat. Payment terms, cancellation and refunds may be subject to the rules of the relevant store and mandatory applicable law.

Buddyly does not store your full payment card details.

A voluntary contribution to Buddyly does not give you equity, a financial product, an investment or any ownership right in Buddyly.

Nothing in these Terms limits mandatory rights of refund, withdrawal or guarantee under applicable law or mandatory store rules.

15. Campaigns, QR Codes and Attribution

Buddyly may use first-party QR codes and links for campaigns involving veterinary clinics, shelters, events, sponsors or social media.

A QR code may dynamically redirect to an app store, web page or another Buddyly destination depending on the platform or the evolution of the service.

Buddyly may measure link openings, campaign source and conversions in accordance with its Privacy Policy.

Use of a QR code does not guarantee the permanent availability of a particular campaign, promotion, sponsor or item of content, although Buddyly aims to keep its permanent links operational.

16. Buddyly Intellectual Property

Buddyly, including its name, brand, logo, design, software, code, interfaces, original text, graphics and original service elements, is owned by MARTIN PINO ARCE or used under the relevant licences.

Except where permitted by law or expressly authorised, you may not copy, sell, sublicense, distribute, commercially exploit, decompile or reverse engineer Buddyly.

This does not limit mandatory legal rights or licences applicable to third-party software components.

17. Licence to Use the App

We grant you a limited, personal, revocable, non-exclusive, non-transferable and non-sublicensable licence to access and use Buddyly in accordance with these Terms and applicable law.

Using Buddyly does not give you any ownership right in the service.

18. Technical Restrictions

Unless expressly authorised or legally permitted, you must not:

Use automation intended to extract data at scale.
Carry out abusive scraping or crawling.
Interfere with servers, networks or security measures.
Attempt to access other users' accounts or data.
Introduce malware or harmful code.
Exploit vulnerabilities.
Circumvent limits or access controls.
Manipulate metrics, reports or security mechanisms.
Extract personal data to build unauthorised databases.
Use content or data obtained from Buddyly to train models or substantially replicate the service where doing so infringes the rights of Buddyly, its users or applicable law.

Nothing in this section prevents activities expressly permitted by mandatory law.

19. Service Availability and Changes

Buddyly may require maintenance, updates, provider changes or technical modifications.

We do not guarantee uninterrupted availability or complete absence of errors. We may modify, add, limit or remove features where reasonably necessary for technical, security, legal, operational or commercial reasons.

Where a change materially affects users' rights or obligations, we will provide reasonable notice where required by applicable law.

20. No Guarantee of Community Content

Buddyly provides community tools, and user-generated content may be inaccurate, incomplete, outdated or fraudulent.

To the extent permitted by law, Buddyly does not guarantee:

Recovery of a lost pet.
The identity or good faith of a user.
A user's claimed ownership or guardianship of a pet.
The accuracy of reports or sightings.
Absolute location accuracy.
Responses from other users.
The continuing accuracy of third-party information.

Use your own judgement and take reasonable precautions, especially before meeting strangers, paying money, entering property or acting in a potentially dangerous situation.

21. Liability

Buddyly will be liable in accordance with applicable law for damage legally attributable to it.

To the maximum extent liability may lawfully be limited, Buddyly will not be liable for damage arising solely from:

User or third-party content or conduct not caused by Buddyly.
False or outdated information published by third parties.
Failure to recover a pet.
Services contracted directly with third parties.
Use of Buddyly contrary to these Terms or safety instructions.
Interruptions caused by circumstances outside Buddyly's reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, or any mandatory consumer rights.

22. User Responsibility

You are responsible for:

The information and content you publish.
Having the necessary rights and permissions.
Complying with applicable law.
Using Buddyly safely.
Verifying relevant information before making important decisions.
Not putting people, animals or third parties at risk.

You may be liable to third parties or Buddyly for damage arising from unlawful acts or breaches attributable to you, as provided by law.

23. Privacy

Personal data processing is described in the Buddyly Privacy Policy, available at:

https://buddyly.app/privacy

The Privacy Policy forms part of the service's legal information, but accepting these Terms does not replace specific consent where data protection law requires it.

24. Account Deletion

You may request deletion of your account through the feature available within Buddyly and through the external deletion resource Buddyly publishes on its website.

For assistance, contact [email protected].

Account deletion and exceptional retention of certain data are governed by the Privacy Policy and applicable law.

25. Suspension and Termination

You may stop using Buddyly and request deletion of your account at any time.

Buddyly may restrict, suspend or terminate an account where there is reasonable cause, including:

Serious or repeated breach of these Terms.
Illegal or prohibited content.
Fraud, spam or abuse.
Risks to users, animals or third parties.
A security compromise.
A legal obligation or valid authority request.

Any measure taken will aim to be proportionate to the seriousness and circumstances of the case.

Where required by law, information about the reasons and available complaint or appeal mechanisms will be provided.

26. Changes to these Terms

We may update these Terms to reflect legal, technical, security, functional or operational changes.

Where a change is material, we will provide reasonable notice before or when it takes effect where required by law.

If a change requires express consent under applicable law, we will request it. Otherwise, continued use of Buddyly after the updated version takes effect will be subject to the new Terms.

27. Governing Law and Consumers

These Terms are governed by Spanish law and, where applicable, European Union law.

If you act as a consumer, you retain all mandatory rights available to you, and nothing in these Terms is intended to deprive you of the protection provided by mandatory law in your place of residence.

28. Dispute Resolution

To try to resolve an issue amicably, contact:

[email protected]

If no solution is reached, the competent courts will be those determined by applicable law. Where you are a consumer, these Terms do not impose a jurisdiction other than the one available to you under mandatory consumer-protection rules.

Where a legally applicable alternative or out-of-court dispute resolution mechanism exists, Buddyly will provide the information required by law.

29. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in force to the extent permitted by law.

30. Contact

For questions about these Terms:

[email protected]

Owner: MARTIN PINO ARCE
Trading name: Buddyly
Spanish Tax ID (NIF): 43926806A
Address: AVENIDA REINA SOFIA 15 - ESTEPONA - MALAGA, Spain
Website: https://buddyly.app